My account is locked or blocked
If our team locks your account, for example because of suspicious activity, you won't be able to sign in, and you may see "Account Locked: Your account has been locked. Please contact support@reklaimyou.com for assistance." There's no automatic unlock; contact support to resolve it.
To get help:
- Email support@reklaimyou.com from the email on your account.
- Tell us what you were doing right before the lock.
We may ask for additional verification before unlocking. We cannot share the specific reason for the lock for security reasons.