My points don't match what I expected

A few common causes:

• You pledged points to the Jackpot: pledged points leave your available balance straight away.
• You have Auto-Entry turned on: we pledge your chosen amount just before each monthly draw.
• You entered a draw and didn't win: pledged points are used up in that draw and aren't returned. To enter the next draw, pledge again or turn on Auto-Entry in Wallet.
• Your survey points are waiting in your weekly paycheck: tap to claim them. Unclaimed points expire at the next payday.
• You started but didn't finish a survey: partial completions earn 0 points.
• Our support team corrected your balance.

Check Transaction History in Wallet to see each change. If your balance still seems off, contact support with the date and the points you expected.